If you're
unlucky enough to have anything stolen, your
first port of call should be the tourist police
( policia de turismo). Bear in mind that the
police in popular tourist spots, such as Cusco,
have become much stricter about investigating
reported thefts, after a spate of false claims
by dishonest tourists. This means that genuine
victims may be grilled more severely than
expected, and the police may even come and
search your hotel room for the "stolen" items.
However, provided your claim is genuine, you
should stick to your guns and make sure you get
a written report. Peru's headquarters for the
tourist police is in Lima at the Museo de La
Nacion, Javier Prado Este 2465, 5th floor (tel
01/225-8699, 437-8171 or 435-1342).
If you feel you've been ripped off or are un-happy
about your treatment by a tour agent, hotel,
restaurant, transport company, customs,
immigration or even the police, you can call the
24-hour Tourist Protection Service hotline
(Servicio de Protecion al Turista, also known as
INDECOPI). Staff are trained to handle
complaints in English and Spanish. If an
immediate solution is not possible, the service
claims to follow up disputes by filing a formal
complaint with the relevant authorities.
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